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TELEPHONY
How do I sign-up for service
with Conversa?
You can subscribe in any of the following ways:
- Complete the on line Sign-up
- Download the Subscription
Form, then complete
and return it to us via fax to 901 090 091
- Call us to speak directly with a Customer Service Representative
at 901 090 090
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How long does it take before
I can start making calls with Conversa?
The service will be activated within a maximum of one business
day of receiving all relevant customer details, and usually within
just a few hours.
You will receive an e-mail confirmation once the service has
been activated. (In case you do not have an e-mail, we
will give you a call.)
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How do I use the service?
You simply dial the 4-digit prefix (included in your confirmation
e-mail) before each call that you would like to make with Conversa. There
is no need to wait for any kind of tone or prompt. It’s
as easy as that.
Additionally, you may take advantage of our Preselection service
(see below) whereby Conversa automatically handles your calls
without the need to manually dial a prefix.
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How is Conversa able to
offer such low prices?
Conversa maintains the lowest possible overhead costs and continually
strives to implement the most efficient systems and processes. Above
all, we avoid excessive marketing costs, especially on promotions
that are usually too good to be true and never last.
Our aim is to consistently offer our customers excellent value
by offering both low prices and good service day-in and day-out
over the long-term.
We rely heavily on our customers who appreciate this and pass
along a good word to their friends and colleagues. By recommending
someone through our Friends Program you
can receive a special credit from us as a thank you.
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May I use your service with
any access line provider?
Regrettably calling service via a prefix is only available on
access lines provided by Telefónica. This is due to the
way that the Spanish calling market was deregulated whereby only
Telefónica has been obligated to accept competition in the calling
market via prefixes. All other access line operators have
opted not to accept use of prefixes on their networks thereby
limiting the choice of the customer.
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Will I receive an invoice?
Yes! We send itemized invoices on a monthly basis to the
e-mail account of your choice. Invoices are sent in pdf
format and include the detail of all your calls.
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Why are invoices sent via
e-mail?
First, it is one more way that Conversa reduces overhead costs
and thereby offers the lowest possible calling rates. Second,
by limiting the use of paper we are conserving a valuable resource. Third,
it is simply easier for you so that you don’t have another piece
of paper to throw away each month.
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Are the invoices valid for
the tax authorities?
Yes! Invoices received via e-mail are legally valid and
accepted by the tax authorities for both VAT and expenses.
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Can I receive a printed
version of the invoice?
You can request to be placed on our Printed Invoice mailing
list by sending us an e-mail or calling Customer Care at anytime. However,
we do charge an administrative fee of 1 euro for each printed
invoice sent. Again, this is in order to maintain the lowest
possible overhead costs and maintain the lowest possible calling
rates.
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How do I pay the invoice?
We have made this as simple as possible as well, by automating
the process. Your bank account will be debited automatically
approximately seven days from the invoice date. Additionally,
you will never need to wait in another bank line.
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PRESELECTION
What is the advantage of
Preselection?
By never having the need to dial a prefix, you add convenience
and ensure that you will always get the best rates for all of
your calls.
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How long does it take for
the Preselection service to be activated?
It takes approximately one to three weeks from the moment that
we receive your completed and signed Preselection
Form.
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Will I still be able to
make calls with other operators?
This service does not prevent you from using the prefixes of
any other operator, including Telefónica (1077), so you will
always remain in control of your line and usage.
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Will all my calls be handled
automatically by Conversa?
Preselection allows all of your regular calls (International,
Interprovincial, Provincial, Fixed to Mobile and Metropolitan)
to be handled automatically by Conversa Telecom. Other
types of calls such as Intelligent Network numbers (e.g. 900,
901, 902, etc…) will still be handled directly by your access
line provider.
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Can I cancel the Preselection
service?
The service with Conversa is automatically cancelled once you
subscribe a similar service with any other telecom operator,
including Telefónica.
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Can I have Preselection
even if the access line is not in my name?
Yes, as long you as you have the owner of the access line complete
and sign the owner’s section of the Preselection
Form (Datos
del Titular de la Línea Telefónica).
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Why is the Preselection
Form in Spanish?
As an official form that must be forwarded to your access line
provider, we are required to provide it in Spanish.
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