FAQ

What is the advantage of Preselection?

By never having the need to dial a prefix, you add convenience and ensure that you will always get the best rates for all of your calls.

How long does it take for the Preselection service to be activated?

It takes approximately one to three weeks from the moment that we receive your completed and signed Preselection Form.

Will I still be able to make calls with other operators?

This service does not prevent you from using the prefixes of any other operator, including Telefónica (1077), so you will always remain in control of your line and usage.

Will all my calls be handled automatically by Conversa?

Preselection allows all of your regular calls (International, Interprovincial, Provincial, Fixed to Mobile and Metropolitan) to be handled automatically by Conversa Telecom. Other types of calls such as Intelligent Network numbers (e.g. 900, 901, 902, etc…) will still be handled directly by your access line provider.

Can I cancel the Preselection service?

The service with Conversa is automatically cancelled once you subscribe a similar service with any other telecom operator, including Telefónica.

Can I have Preselection even if the access line is not in my name?

Yes, as long you as you have the owner of the access line complete and sign the owner’s section of the Preselection Form (Datos del Titular de la Línea Telefónica).

Why is the Preselection Form in Spanish?

As an official form that must be forwarded to your access line provider, we are required to provide it in Spanish.

EndFAQ

How do I sign-up for service with Conversa?

You can subscribe in any of the following ways: Complete the on line Sign-up Download the Subscription Form, then complete and return it to us via fax to 901 090 091 Call us to speak directly with a Customer Service Representative at 901 090 090

How long does it take before I can start making calls with Conversa?

The service will be activated within a maximum of one business day of receiving all relevant customer details, and usually within just a few hours. You will receive an e-mail confirmation once the service has been activated. (In case you do not have an e-mail, we will give you a call.)

How do I use the service?

You simply dial the 4-digit prefix (included in your confirmation e-mail) before each call that you would like to make with Conversa. There is no need to wait for any kind of tone or prompt. It’s as easy as that. Additionally, you may take advantage of our Preselection service (see below) whereby Conversa automatically handles your calls without the need to manually dial a prefix.

How is Conversa able to offer such low prices?

Conversa maintains the lowest possible overhead costs and continually strives to implement the most efficient systems and processes. Above all, we avoid excessive marketing costs, especially on promotions that are usually too good to be true and never last. Our aim is to consistently offer our customers excellent value by offering both low prices and good service day-in and day-out over the long-term. We rely heavily on our customers who appreciate this and pass along a good word to their friends and colleagues. By recommending someone through our Friends Program you can receive a special credit from us as a thank you.

May I use your service with any access line provider?

Regrettably calling service via a prefix is only available on access lines provided by Telefónica. This is due to the way that the Spanish calling market was deregulated whereby only Telefónica has been obligated to accept competition in the calling market via prefixes. All other access line operators have opted not to accept use of prefixes on their networks thereby limiting the choice of the customer.

Will I receive an invoice?

Yes! We send itemized invoices on a monthly basis to the e-mail account of your choice. Invoices are sent in pdf format and include the detail of all your calls.

Why are invoices sent via e-mail?

First, it is one more way that Conversa reduces overhead costs and thereby offers the lowest possible calling rates. Second, by limiting the use of paper we are conserving a valuable resource. Third, it is simply easier for you so that you don’t have another piece of paper to throw away each month.

Are the invoices valid for the tax authorities?

Yes! Invoices received via e-mail are legally valid and accepted by the tax authorities for both VAT and expenses.

Can I receive a printed version of the invoice?

You can request to be placed on our Printed Invoice mailing list by sending us an e-mail or calling Customer Care at anytime. However, we do charge an administrative fee of 1 euro for each printed invoice sent. Again, this is in order to maintain the lowest possible overhead costs and maintain the lowest possible calling rates.

How do I pay the invoice?

We have made this as simple as possible as well, by automating the process. Your bank account will be debited automatically approximately seven days from the invoice date. Additionally, you will never need to wait in another bank line.